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Refund policy

 

FEES AND ELIGIBILITY

We want every purchase to be a positive experience and every piece to meet your expectations. If, for any reason, your item isn’t quite right, we’re here to help. Our return and exchange process is designed to be simple, transparent, and customer-friendly for all eligible items.

Please review the following terms and conditions to ensure a smooth return experience:


GENERAL TERMS

We want you to love your OMA REVEALED purchase. If your order isn’t quite right, We gladly accept returns and exchanges for store credit only. The items must meet the following conditions:

  • Items must be unused, unworn, unwashed, and unaltered.
  • Item must be free of stains, odors, deodorant, makeup marks and damage.
  • All original garment tags attached.
  • Return request made within 14 days of receiving your order.

Please do not return items to the address on the shipping label. This is not our designated return location. Any parcels sent there will be destroyed by the logistics provider, and refunds cannot be issued.

Returns must always be shipped to the shipping label address, which we will provide once your return is approved.

In the rare event that you receive a damaged item, you must notify our Customer Service team within 48 hours of delivery. Reports made after this time will not qualify for a refund.

Always contact us first before sending back any items for return, exchange, or other requests. Unauthorised returns may not be eligible for a refund.

Return shipping costs are the responsibility of the customer.

RETURN PROCESS

How to Return or Exchange your orders?

  1. Email us at support@omarevealed.com with the subject line:
    “Return Request: #XXXXXX (Your Order Number)”.
  2. Please note that only one return request may be submitted per order.
  3. In your email, include the details of the item(s) you wish to return along with the reason for the return.
  4. Once we receive your exchange request and it is approved, our team will provide you with the shipping label and instructions.
  5. After receiving the shipping label, you have 3 days to ship your package. If it is not shipped within 3 days, the request will be automatically voided

Important to Know

  • A 10% restocking fee will be deducted from each return.
  • The original shipping fee is non-refundable.
  • Final Sale items are not eligible for return or exchange.
  • Once an order has been replaced, it will no longer be eligible for further replacements or refunds.
  • Late returns: Any return shipped more than 15 days after receipt will not be accepted and will be sent back to you.     

SPECIAL SALE ITEMS

Items purchased during special sale periods (e.g., Summer Sale, Black Friday, Winter Sale) are eligible for store credit only and are not eligible for a cash refund.

REFUND PAYMENT AND ESTIMATED PROCESSING TIMES

How will I get my refund?

Refunds are issued back to you as store credit.

Once your return is received and passes inspection, store credit will be issued via an Oma Revealed e-gift card within 3–5 business days. Exchanges may also be completed directly through the return portal.

Please note: 10% restocking/handling fee will be deducted from your gift card amount. We do not issue refunds to the original payment method.

ADDITIONAL INFORMATION

  • Small variations such as loose threads, fabric texture, or slight color differences (due to monitor displays) are normal and not considered defects.
  • Returns based on style preference, color choice, or a change of mind are not treated as quality concerns.
  • Items that show signs of wear, washing, improper care, alterations, or repairs are not eligible for return.
  • We encourage you to use our size chart when selecting your size. While our team is always happy to provide recommendations, returns due to sizing issues are not considered quality-related. Because of differences in design and style, items in the same size may have slight variations in fit—this is completely normal.

If you need to arrange a return, simply email us at support@omarevealed.com and we’ll provide the correct return instructions for the fastest and smoothest process.